566tv Privacy Policy

566tv operates the online gambling platform accessible at https://566tv.net, providing sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery) markets, and related services to registered players. In the course of delivering these services, 566tv necessarily collects and processes personal data about its players and website visitors.

This Privacy Policy is issued by 566tv ("we", "us", "our") and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. "You" and "your" refer to any individual who accesses or uses the 566tv platform or website, whether as a registered account holder or as an unregistered visitor.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the complete framework governing your relationship with 566tv. Capitalised terms used but not defined in this policy carry the meanings assigned to them in the Terms & Conditions.

If you have any questions about how 566tv handles your personal data, you may contact our support team at [email protected] at any time. We aim to respond to all privacy-related enquiries within five business days.

566tv collects personal data in two broad categories: data you provide directly, and data we collect automatically through your use of the platform. The specific categories are detailed in the table below.

We do not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily disclose such information in a support communication. Where this occurs incidentally, we will not use it for any purpose beyond the immediate support context and will not retain it longer than necessary.

566tv collects personal data through the following channels:

• Direct interactions: Data you provide when you create an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or respond to a survey.
• Automated technologies: As you interact with the 566tv platform, we automatically collect Technical Data and Usage Data using cookies, server logs, pixel tags, and similar tracking technologies. See Section 10 (Cookies & Tracking) for full details.
• Third-party sources: We may receive data about you from identity verification partners (for KYC), payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), fraud prevention services, and analytics providers. Data received from third parties is handled in accordance with this policy and is used solely for the purposes stated herein.
• Game studio providers: Live casino and slot studio providers (including Evolution Gaming, Pragmatic Play, and Pocket Games Soft) may share session data and game outcome logs with us for dispute resolution and auditing purposes.

566tv processes your personal data only for specific, legitimate purposes. We do not process personal data in ways that are incompatible with those purposes. The primary purposes for which we process personal data are:

• Account creation and management: To register your account, verify your identity and age (you must be at least 21 years old), manage your login credentials, and maintain your account in good standing.
• Service delivery: To process bets and wagers across the sportsbook, live casino, slots, and togel lottery markets; to settle game outcomes; and to credit winnings to your account balance in IDR.
• Payment processing: To facilitate deposits and withdrawals via your chosen Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), and to maintain accurate transaction records.
• Legal and regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, to conduct Know Your Customer (KYC) checks, to respond to lawful requests from competent authorities, and to retain records as required by law.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor account activity for indicators of problem gambling, to implement self-exclusion and deposit limit settings requested by users, and to fulfil our duty-of-care obligations to players.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through our live chat and email channels.
• Platform improvement: To analyse usage patterns, identify technical issues, conduct A/B testing, and improve the overall performance and user experience of the 566tv platform.
• Marketing and promotions: To send you information about 566tv offers, bonuses, and seasonal promotions — but only where you have provided consent or where we have a legitimate interest and applicable law permits this. You may opt out at any time. See Section 13 (Marketing Communications) for details.

566tv processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions — including account management, bet settlement, and payment processing — is carried out because it is necessary to fulfil the contract between you and 566tv.
• Legal obligation: Certain processing activities (including KYC verification, AML record-keeping, and responding to lawful authority requests) are required by applicable law and cannot be refused or restricted by either party.
• Legitimate interests: We process some personal data on the basis of our legitimate interests as a platform operator — for example, to prevent fraud, improve the platform, and maintain the security of player accounts — where those interests are not overridden by your privacy rights.
• Consent: Where required by applicable law, we will obtain your explicit consent before processing your data for marketing purposes or before placing non-essential cookies on your device. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

566tv does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the circumstances described below, and only to the extent necessary for each purpose:

• Payment processors: Your financial data (bank account details, e-wallet identifiers, transaction amounts in IDR) is shared with payment processors including BCA, BRI, BNI, Mandiri, and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to facilitate deposits and withdrawals.
• Identity verification providers: Your identity documents and personal details may be shared with accredited third-party KYC service providers to verify your identity and confirm that you meet the 21+ age requirement.
• Game studio providers: Session and gameplay data may be shared with studio partners (Evolution Gaming, Pragmatic Play, Pocket Games Soft, and others) for the purpose of delivering live casino and slot games and resolving game-related disputes.
• Analytics and technology providers: Anonymised or pseudonymised usage and technical data may be shared with analytics service providers to help us understand how the platform is used and to improve its performance. These providers are contractually prohibited from using such data for any purpose beyond analytics.
• Fraud prevention services: We may share account and transaction data with fraud prevention partners to detect and prevent financial crime across the platform.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 566tv, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 566tv's business, your personal data may be transferred to the acquiring entity, provided that the acquirer agrees to honour this Privacy Policy or provides equivalent protections.

All third-party service providers who receive personal data from 566tv are required to process that data in accordance with this policy and applicable data protection law, and are contractually prohibited from using it for any purpose beyond the specific service they provide to us.

566tv's platform serves Indonesian players primarily, and the majority of data processing takes place within infrastructure located in or proximate to the Asia-Pacific region. However, certain third-party service providers (such as analytics tools, cloud infrastructure providers, and game studio partners) may process your data in jurisdictions outside Indonesia.

Where such international transfers occur, 566tv takes appropriate steps to ensure that your personal data receives a level of protection equivalent to that provided under this policy. These steps may include entering into standard contractual clauses with data recipients, verifying that the recipient jurisdiction provides adequate data protection standards, or obtaining your explicit consent where required by applicable law.

By using the 566tv platform, you acknowledge that your data may be transferred to and processed in countries outside Indonesia, and that you consent to such transfers as described in this section.

566tv retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The key retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your active account relationship with 566tv and for a minimum of five years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction data: Deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of each transaction, in accordance with applicable financial regulations.
• KYC documentation: Identity verification documents are retained for the period required by applicable law, typically five years from the date of verification or from the date of account closure, whichever is later.
• Customer support communications: Live chat transcripts and email correspondence are retained for up to three years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing preferences and consent records: Retained for the period during which you remain a registered user and for a reasonable period thereafter in case of a dispute regarding consent.
• Technical and usage data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes. Non-anonymised technical logs are retained for no longer than 12 months.

When personal data is no longer required for the purpose for which it was collected and no legal obligation requires its further retention, 566tv will securely delete or anonymise that data in accordance with our internal data disposal procedures.

566tv implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Encryption: All data in transit is encrypted using industry-standard TLS 1.2 or higher. Sensitive data fields (including financial credentials and identity documents) stored at rest are encrypted using AES-256.
• Access controls: Access to personal data within 566tv's systems is restricted on a strict need-to-know basis. All staff with access to player data undergo background checks and are bound by confidentiality obligations.
• Two-factor authentication: 566tv supports and encourages the use of two-factor authentication (2FA) for player accounts to add an additional layer of protection against unauthorised access.
• Fraud monitoring: 566tv operates continuous automated fraud monitoring systems that flag unusual account activity, atypical transaction patterns, and potential account takeover attempts in real time.
• Data minimisation: We collect only the minimum personal data necessary for each processing purpose and do not retain data beyond the periods specified in Section 8.
• Incident response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 566tv will notify affected users and the relevant authorities within the timeframes required by applicable law.

While 566tv takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

566tv uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support security features. A cookie is a small text file stored on your device when you visit a website. The types of cookies used by 566tv are described below:

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may impair the functionality of the 566tv platform, including the ability to log in to your account.

As a user of 566tv, you hold a number of rights over your personal data. These rights are described below. To exercise any of these rights, contact us at [email protected] with your registered account username and a clear description of your request. We will respond within 30 days of receiving a valid request.

Please be aware that certain rights are subject to exceptions and limitations. For example, we cannot delete data that we are legally required to retain, and we cannot provide a copy of data that contains the personal information of other individuals. We will explain any applicable limitations clearly when responding to your request.

If 566tv becomes aware that personal data has been collected from an individual who is under 21 years of age without verifiable parental consent (where applicable), we will take immediate steps to delete that data and close the associated account. If you believe that 566tv may have inadvertently collected data from a minor, please contact us immediately at [email protected].

Parents and guardians who are concerned about a minor's access to the 566tv platform are encouraged to make use of internet filtering and parental control software available for all major browsers and devices. We also recommend reviewing our Responsible Gaming resources for guidance on maintaining a safe gaming environment.

With your consent, 566tv may contact you by email or in-platform notification to inform you about bonuses, promotions, new game launches, seasonal offers (including those tied to Indonesian cultural events such as Idul Fitri, Ramadhan, and Indonesian Independence Day on 17 August), and other platform news we believe may be of interest to you.

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email from 566tv.
• Updating your communication preferences directly within your account settings dashboard.
• Contacting our support team at [email protected] with a clear opt-out request.

Opting out of marketing communications will not affect the delivery of transactional messages that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts. These service communications are sent on the basis of contractual necessity and will continue regardless of your marketing preferences.

566tv does not share your personal data with third-party advertisers for their independent marketing purposes. Any promotional profiling carried out by 566tv is done on the basis of your own account activity and stated preferences, and is aimed solely at making our own offers more relevant to you.

566tv reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

Where changes are material — meaning they significantly affect the way we handle your personal data or your rights under this policy — we will notify registered users by email or via a prominent in-platform notice prior to the change taking effect. For minor or administrative changes, updating the effective date on this page will constitute sufficient notice.

Your continued use of 566tv following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure as described in the Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 566tv processes your personal data, please contact our support team through any of the following channels:

• Email: [email protected] — Please use the subject line "Privacy Request" and include your registered account username. We aim to acknowledge all privacy-related emails within 48 hours and to provide a substantive response within 30 days.
• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat widget. Indonesian-speaking agents are available at all times to assist with privacy queries.

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. For Indonesian players, the relevant authority is the Ministry of Communication and Information Technology (Kementerian Komunikasi dan Informatika / Kominfo), which oversees personal data protection matters in Indonesia.

566tv is committed to resolving all privacy complaints in a fair, timely, and transparent manner. We treat every privacy concern seriously and will work with you to address any issue relating to our handling of your personal data.